Beating Bullies? Even if it Means Admitting You Made a Hiring Mistake..

This post stems from a conversation which I have been having with an employer who is trying to deal with allegations of bullying by a senior employee within the workplace.  The issue has now reached a critical stage as one employee has raised a girevance and two others are threatening to.

The employee in question has been accused of a catalogue of behaviour which can only be viewed as bullying including standing over employees and shouting at them in front of co-workers, exhibiting a loss of temper so vitriolic that colleagues were left speechless.

My post, however, is not about how to manage incidents of bullying rather the factors that may influence how such behaviour is managed.

This senior employee is very new to the business, and it could be argued that as they are still within a probabtionery period it should be relatively straightforward to deal with the problem.  Why then do we often see bad behaviour being left to continue, often for many years?

There is an argument that says dealing with a bully means the hiring manager admitting they may have made a hiring mistake.  This is a crucial point.  No-one wants to admit that they made a mistake, but where you think you may have hired the wrong person it is an essential first step.  Look at it this way:

  1. No-one will blame you for hiring the wrong person, they will blame you if you fail to deal adequately with the fall-out of doing so.
  2. We can all be hoodwinked by a superbly drafted CV, a well cut suit and a smooth talking candidate.  The interview is only a very brief snapshot of the person in front of you.
  3. We should practice our interview skills to ensure that we are better placed to pick up on points which under further probing may help you to spot potential problems.
  4. There is no shame in putting your hands up and saying ‘hey, this is not going as well as I had anticipated’.
  5. You are doing everyone a favour by tackling it sooner rather than later: the new employee might actually feel out of their depth but is too afraid to say so, you won’t know this if you don’t tackle the problem.

Just because you have hired a person does not mean that you have to keep them.  All this being said, you obviously saw some spark of brilliance in the new recruit so you owe it to yourself to try and tease it out.  This will mean spending time with the employee mentoring them, coaching them, pointing out the things that you see as a problem and actively encouraging them to grow and develop in a more positive way.  The employee is, afterall, an investment and as such they should be ‘nurtured’ so that you get the best return on your investment.  Not forgetting that if the investment is obviously failing to thrive, despite your best efforts, then you should sell it on and invest elsewhere.

Afterall, a happy workforce means a better bottom line.

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Cake Frosting…

So, I thought I’d try my hand at making cakes. I bought a lovely 1953 A700 Kenwood Chef (photos to follow ins other post), and hubby bought me some great cake making books as a pressie.

My first attempt was, if i say so myself, blooming gorgeous. Chocolate Mud Cake to die for.

Next attempt – Cupcakes. Cranberry Spice to be precise (I’m a poet and I didn’t know it… Haha). These are looking good but at the moment they are naked. They have no frosting 😦 I’ve tried a couple of batches but it’s just too runny.

There is a cake decorating shop in our little town. She sells various items for people who make their own cakes. She also sells her own very nice creations.

I’ve been in to the shop a couple of times. As a novice I’m not just looking for products to buy but also guidance and a bit of ‘it’ll be ok, just keep practising’. Unfortunately every attempt to engage the owner in anything other than telling me how much I’ve spent has proved impossible.

Today was the final straw. I went in and asked if she sold ready made frosting. I’m thinking it’s unlikely because it has a limited shelf life and most people can make it easily themselves so there will be no demand. However, it’s worth a shot. As expected she doesn’t sell it, she said she tried it once but it didn’t sell. So I tell her I am really struggling to make it and that every attempt ends up runny and in the bin. I say that I’ve got cupcakes waiting for frosting and am sad that I just don’t know what I’m doing wrong. Her response? Stony silence. She said nothing at all. She didn’t change her expression, she just stood there.

I waited a moment then said again that I wish I knew what I was doing wrong or if there was a better recipe I could try or a different technique but she still remained silent and unmoved.

End result, I just walked out of the shop. I didn’t spend any money. I won’t be going back in to the shop again. Her loss. Small businesses need to be as good at customer service as any other business, this is a very small town and it doesn’t take long for little shops to go under, our high street is full of vacant shops.

Bye for now,

Jane

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CIPD Committee Member

Tonight I attended my first cipd branch committee meeting, really enjoyed it, everyone was very friendly too. Looking forward to getting more involved in the coming mths.

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Speeding Woes

As the roads of Bridlington became congested with striking public sector workers who’d decided to spend the day at seaside, a speed camera van appeared at the end of our street. In the three years since the police parking space was created I have only seen it used twice. Such a rare sight is it that, as I left Brid for the quiet of the city, I was distracted to the point where I inadvertently increased my speed. Looking at the van and moaning about strikers I crept up to 36mph in a 30 zone. A notice of intended prosecution was waiting for me when I got home yesterday. I’m thoroughly appalled with myself, especially as I’ve managed to keep a clean licence for so long. Its more galling because I don’t speed, I like to enjoy the journey, so this has ticked me off quite a bit. It’s a pity the camera isn’t there in the early morning when the lorries are speeding along the road, but hey ho can’t have everything. Apparently if I’d only been doing 35 then I would have ‘got away with it’ perhaps I should have slammed on the brakes like everyone else instead of worrying what would happen to the car up my arse…

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Crazy Dog Bandit

P113

Nemi, our Rhodesian Ridgeback, was having a bad hair day… ‘Dont look at me’ she said 🙂

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Social Media Checks… Are You Up To Scratch?

Thanks to @colmmu for tweeting this morning’s story (and @CatrinMills for RTing on LinkedIn) from Edwards Gibson about Law Firms using social networking sites to vet candidates (see HERE).  The tweet has generated a lot of comment and there seems to be quite a split between those who think it is ok and those who believe it is a step too far.

For my part I welcome more interaction from law firms looking to recruit new people.  If that means that they are looking at my social media profiles then ‘bring it on’.  In a world where getting your next legal role means competing with huge numbers of other candidates to even get to the stage where an agency will put your CV forward, it is great news to think that law firms might be conducting their own research.  Job hunting is, more than ever before, a numbers game.  There are so many out of work lawyers that agencies are able to be very selective about which candidates they put forward.  Yes, this is good for the law firm because it means they have fewer CVs to review but it also means that they could be missing out on the perfect candidate.

This is why empowering law firms, and especially the partners who are looking for new team members, with the ability to check out potential candidates is a good idea.  As more and more law firms start using Twitter and LinkedIn, more partners will develop their own profiles.  In turn, they will interact with a very wide network of potential candidates and it makes sense, therefore, to ensure that your social media profiles are as positive as possible.  This is simply good house-keeping anyway, why would you want to tweet that you were ‘smashed’ last night or ‘high as a kite’ on Thursday for example? I am not saying that we can’t let our hair down and have fun, but that if we do, we should keep the events and aftermath confined to those that were there to witness it – ‘What Happens in Vegas…’

We should also consider the impact of unsavoury or inappropriate comments on client retention.  Would we want to instruct a lawyer who cannot manage an appropriate online presence?  Probably not.  It is the same reason that I am not FB friends with my Bank Manager, I like to think of her as professional and competent, my respect for her might be diminished if I found out that she kept blowing all her wages on telephone psychic lines in the hope of finding out when she was going to meet the man of her dreams…

Social media has revolutionised the workplace, it has brought the workplace out into the everyday world that we inhabit.  We are constantly on show to anyone with an internet connection.  Yes, it has brought about great new opportunities for networking and marketing but the price was always going to be high.  That price is the freedom, that people thought they had, to behave badly outside of the hours from 9am to 5pm Mon – Fri.

I’ve already said this but there’s no harm in repeating it here: I’m delighted that prospective employers may be viewing my social networking profiles, and I’m working hard to keep the content appropriate and relevant.  Marketing and networking skills are becoming more important for lawyers and I like to think that my social profiles show that I can manage an online presence both personally and professionally. Hopefully it makes me more of a ‘known quantity’ and helps prospective employers see if my personality would fit within their organisation because it says more about me as a person than my academic results do.

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It’s all About the Service!

Heritage Joinery – a company that prides itself on restoring original wooden windows to their former glory. Their website is very nice, they show photos of completed restoration projects and when I was looking for a window restoration company they were the first company that I thought of.

Sadly, my experience has been about as bad as it could get. The gentleman turned up on 15 November and measured a bay window, a bullseye window, a door and porch. That went well, he was pleasant and knowledgeable, he assured me that he would get the quote out to me very quickly.

That is the last that I heard from Heritage Joinery. I have made several phone calls to chase the quote, each time I am assured that it will be emailed to me. The lady on reception makes her usual apologies for the fact that I am still waiting and assures me she will get the chap to send me the quote that very day. Still nothing arrives in my inbox.

As it turns out the gentleman who measured up is actually a Director of the company. What does this say about the company?

In these difficult times you would expect companies to make every effort to secure new business. The appalling service that I have received suggests to me that Heritage Joinery don’t give a flying fig about customers or new business. If they are so poor at getting quotes out for work then just how bad will they be once they have my order and a deposit? Will I be left forever with boarded up windows whilst they renovate mine in their workshop?

I don’t ask for much, all I want is a quote delivered in a timely manner. I want the service that you offer to be excellent throughout the whole process, from the initial call to book an appointment up to the point where you take my money when the job is complete. I want you to care enough about your business and the livelihood of your employees that you will not jeopardise new business by failing to maintain even basic standards.

It really is all in the service, give me bad service and no mater how great your product I simply will not buy it.

This isn’t a legal post I know, but the principle applies to all businesses including law firms. It is a stark reminder that there is always someone else out there, willing to go the extra mile and get the customer. It is those businesses that will weather the storm and thrive in the years to come.

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Granting Patent Rights Over Sports Moves: A Step Too Far?

This topic was originally going to form the basis of my LLM dissertation, however, another student beat me to it.    So, keen to produce a unique piece of work I changed my topic.  Here is a short summary of some of the points which caught my attention when I first began researching the idea.

Kunstadt’s article “Are Sports Moves Next in IP Law?” (Nat’l L.J., May 20, 1996) was the starting point for this interesting question. His argument was that sport is big business, and as such it demands protection in all of its aspects including sports moves.  However, he was writing mainly about copyright and trademark protection and from a US perspective where a more liberal interpretation is given to TRIPs and patentable subject matter.  For example, the US has a range of sporting patents including the Dominant Hand Putting Method (D. Miller, US PAtent No. 5,616,089).  The situation in the UK is not quite so clear-cut.

The term ‘invention’ (Patents Act 1977) is not defined and the UK courts have taken a narrow view of what will constitute an invention for the purposes of granting a patent.  The Patents Act also sets out a non-exhaustive list of ‘things’ which it declares incapable of being an invention.   Of particular relevance to the sports move debate is s.1(2)(c) which states that ‘a scheme, rule or method for … playing a game…’ are not inventions for the purposes of the Act.  Reading this, it would be difficult to see a time when sports moves could be patented within the UK under the current system.  It could therefore be suggested that a Sui Generis patent regime might be an appropriate means of protecting sports moves.

Some arguments in favour of protecting sports moves consider it an aspect of the sportsperson’s brand identity, which can be used as a marketing tool and should therefore be capable of patent protection.  Their argument is based upon a connection between the sportsperson and their move which can be commercially exploited.  However, this argument is flawed in so far as brand identity should be viewed within the Trademark system rather than patents, and any attempt to protect it should be more appropriately be applied for as a motion trademark.  This was the situation with Jonny Wilkinson and his ‘cradle’ move.  The UK Patent Office agreed with this, when approached for their opinion on whether or not he could protect the move, the Patent Office said that “although unusual, a gesture had already been used in this way as a motion mark by the Derbyshire Building Society.” (S. Coates and S. Lister, The Times, 25 November 2003)

The costs associated with obtaining a patent may be so prohibitively expensive that there would be little incentive for sportspeople to consider them viable.  When combined with the problems associated with enforcing your patent right, many amateur sportspeople in particular might simply choose not to bother.   Where a team or sportsperson has adequate funds to consider patenting their move, there are the hurdles of novelty, inventive step and being capable of industrial application to overcome.   Novelty in particular poses interesting technical problems – individual sportspeople or teams working on a new move, for example a means of holding a cricket ball so that its spin is increased, will not know for certain how well it will work until they try it out on the field.   One way of dealing with this would be to consider the use of Confidentiality Agreements, but that again adds further costs.

Patent protection could generate income for the sportsperson through licensing deals, however, would the costs be outweighed by the financial rewards of such a deal?  Two moves spring to mind for being so unique as to have become synonymous with their creator: the Fosbury flop and Cruyff turn.  Dick Fosbury said that his move was so revolutionary that elite athletes stuck with what they knew, and in fact it was ten years before the flop began to dominate the sport.  Therefore, it is reasonable to suggest that if Fosbury had wanted to license his method, he would not have had any takers.

Further issues arise in terms of employee inventions.  Where a coach or employed sportsperson creates a move he/she cannot use it for their own personal gain because they do not ‘own’ the invention.  Whilst there are certain exceptions to this under the PA 2006 it is still a crucial point. Additionally, there is the question of where several team players or a coach and sportsperson co-create a move, how much input from either party will entitle them to be a co-inventor.

Other arguments against patenting sports moves centre on the viewing experience of the sports fan.  By preventing others from using their move a sportsperson can dominate a sport to the extent that it ceases to be competitive, thus reducing spectator pleasure.  Whilst leagues could consider licensing the move for the use of all players/teams within the league this would still result in problems for policing and enforcing the rights of the patent holder.

Patent law is at the forefront of innovation and development. As such it must respond to changes and technological advances before society has an opportunity to be able to accept or appreciate it.  This inevitably leads to debate about the merits or otherwise of granting patents to particular inventions.  Had Dick Fosbury tried to patent his method of clearing the high jump bar he would most likely have succeeded on both novelty and inventive step.  Not only was he the only person at the time who performed the high jump in that way, he is also quoted as saying that others did not follow for a further ten years.  He suggests that this was because the scissor jump was so ingrained in professional high jumpers that they were reluctant to give it up and try something new and experimental.  This clearly defines the notion of inventive step by virtue of the fact that no-one else was likely to come up with the Fosbury flop because they were more than happy with the status quo.  It is interesting that the only people whom he said were keen to try his new method were children and college kids, i.e. those not shackled by custom and practice.

Patents may really only be useful or possible for certain kinds of sports moves such as those which provide higher jumps.  Applying UK law, sports moves should not constitute patentable subject matter for the reasons as follows: there are more appropriate and enforceable means of protecting the earning potential of sportspeople, namely contract law, copyright and trademark provisions.  That being said, I would be in favour of a sui generis regime which could be crafted so as to afford adequate protection to the sportsperson without compromising the competitive nature of sports.  If ballet steps can be protected by copyright there should be no reason why sports moves should not be able to acquire some protection, the trick is finding the right vehicle for that protection.

This blog post is a very edited version of a 5,000 word paper which I wrote in January 2009.

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Mile High Club Grounded

Some readers may find the content of this blog post offensive, please refrain from reading further if you are easily
offended or of a sensitive disposition.
____________________________

The CAA have refused to renew a licence granted to an air charter company based at Gloucester who offered real ‘earth moving’ experiences to amorous couples.  The reason given by the CAA is that the noise of lovemaking may be
distracting for pilots in the cockpit. The story which featured in the Metro of 31 December 2010 and reached me via @AirFreddy on Twitter, is interesting on several levels. The role of the CAA as a safety regulator is well established, as is their mission to promote and foster commercial air traffic and tourism. The operator believes that he is the victim of the CAA acting as a moral guardian of the air. Providing the intended flight isn’t illegal then surely the CAA should be working with the operator to find a safe and satisfactory way of making the mission happen? The first issue that grabbed my attention was that the CAA must have granted an Operators licence at the outset, in order to now be refusing to renew it. Why the change of heart now? Ahh, relationships can be so fickle… The airline has been in operation for at least two years, so it is also reasonable to assume that there has been at least one other review during that period. 

Interestingly enough, similar Mile High flights already take place in the US. In theory there is no reason why Mile High flights  should not be allowed. An easy example to use for comparison is that there are many private aircraft flying all over the globe, with all sorts of shenanigans going on inside them. The general public may be surprised to know that there is a considerable number of private aircraft equipped with lounges, bars and bedrooms flying above our heads. Anyone remember Hugh Hefner’s ‘Bunny Jet’? The CAA appear not so concerned about the safety of these flights to issue specific guidelines to pilots about the dangers of flying sexually active consenting adults. The reason why it becomes the CAA’s concern is that in this case it is a commercial undertaking. Customers are paying money for the
privilege.

Is hearing lovemaking distracting for pilots?

Anyone who has ever had a trial flight,or even flown in an aircraft knows that hearing anything at all is nigh-on impossible due to the noise of the aircraft.  As a student pilot I know that I would no more be able to hear my rear-seat passengers making out than I would be able to hear an approaching aircraft in danger of colliding with me. My ears are encased in a headset which is used to communicate with Air traffic control & passengers through the intercom.  Therefore noise interference from whatever source can be controlled in an aircraft environment. If noise is the sole reason for refusal of the operators licence it certainly seems to be a poor reason for something that has already been licensed for some time.

I have already mentioned above that the US permits Mile High flights. ICAO administrate the international treaty in force, of which both the US and UK are signatories, and it is hard to understand why the UK would not permit activity which is commonplace in another co-signatories country.  The Air Navigation Order is the Statutory Instrument by which aviation is governed by the UK, designed to implement the ICAO Treaty and is policed by the CAA. However, an interesting anomaly is worth mentioning.  If the operator changes his aircraft to an N-register (registering it as a US aircraft) then the CAA would be unable to interfere. The operator might therefore wish to consider this possibility, by doing so he would be able to run his business under the more liberal regime operated by the Americans.  Obviously this would result in a change to the system of maintenance in order to comply with the US system but it may prove to be a cost effective solution. This is just one example of the benefits of using a different register in order to achieve the maximum flying pleasure. It is not an unusual action and there are quite a number of aircraft on the ‘N’ register operated from the UK. There are so many the CAA were actively looking at ways of controlling such aircraft a few years ago.  Lord Sugar operates at least one of his aircraft on the N Register (This is not an attack on Lord Sugar and should not be interpreted as such.)  Such tactics can be designed to take advantage of more liberal aviation rules and training requirements and are mentioned purely to emphasise the differences in interpreting ICAO rules in different nation states.  It is therefore reasonable to assume that there should be a way in which the safety issues can be resolved in order to ensure that the Operators licence can be renewed.  This is best achieved by working with the Operator to determine the issues and then working together to resolve them to everyone’s satisfaction.  

How did the CAA reach their decision? Have the CAA accompanied a pilot in order to reach their supposition, or was it based upon a desk-top exercise? The ‘bedroom’ is curtained off from the cockpit and the pilot is wearing a headset which (from experience) offers excellent noise-cancelling benefits. In addition, the pilot is busy doing what he is being paid to do; fly the aircraft.  If he can be so easily distracted by outside interference then even flying over beautiful scenery could be said to be a distraction and therefore a safety issue.  For instance, I know that I love being a passenger because it’s the only opportunity I get to house hunt from above, but I wouldn’t try this if I were P1. The story refers to flights being taken in a Cessna, although it doesn’t say which type.  Let’s consider the possibilities. I could understand the CAA’s concern if it was a Cessna 172 (quite small, single engine, 4 seats, SEL).  That would throw up many safety issues, not least of which would be weight and balance considerations as the couple got increasingly ‘jiggy with it’.  But the size of aircraft has obviously been taken into account by the Operator; it at least needs to be big
enough to be ‘fit for purpose’. A Cessna 340 (twin engine, cabin class, 6 seats, MEL) would be a different consideration, although I would suggest that even this might be a bit small to be able to offer the clients a suitable level of privacy.   And whilst we may discuss this, size isn’t an issue raised by the CAA.  The Operator would also be responsible for conducting a risk assessment suitable for the mission profile, for example by careful screening of potential pilots and further training to ensure that they were unlikely to be distracted.  The flight profile has got to be examined closely to determine which parts of the flight are most appropriate ‘windows of opportunity’.  There are obviously parts of the flight where specific activities i.e. lovemaking, should be rightly excluded; for example on take-off or landing.  However, the clients could be advised that they may now ‘use the facilities’ in exactly the same way that the commercial pilot illuminated the ‘you may now use the bathroom, unfasten your seatbelt’ light. Any risk assessment would ideally identify the most appropriate portion of the flight in which the restricted activity could be conducted. One can only imagine the euphoria of post coital descent… As with larger commercial aircraft the use of electronic devices is not permitted below 10,000ft and the passengers must be dressed appropriately ready for the landing phase.  Gives a whole new meaning to coming back down to earth…

Is it a flying hotel room or is it a brothel?

The parties would obviously need to ensure that their positions were clearly defined within the constraints of a suitable Agreement at the outset. If the CAA are taking on the role of moral arbiter then they would clearly wish to prevent the use of flying brothels at least in part due to the criminal nature of such activity. However, let’s not forget that in the scenario under discussion the clients are paying for the provision of a private flight, not the provision of sex or a sexual partner. The provision of a space on a flight does not necessarily mean a seat, Virgin Atlantic also sell ‘beds’ and one could argue that there is more privacy on this operators flight than on a Virgin Atlantic one. 

A recent improvement to flying comfort has been introduced by Air New Zealand who now offer ‘cuddle class’ which is pitched at couples and families.  A row of three seats can be purchased and converted to a couch. Sadly for those wishing to join the Mile High club the airline has stressed that whilst cuddles are permitted, anything raunchier is not. However, Rob Fyfe, the airlines CEO did say ‘just keep your clothes on please’ so perhaps it is permitted so long as you  aren’t naked… who knows? As can be gleaned from this discussion it is not impossible to find a solution and it would be interesting to see if the operator does appeal the decision. It may be that all these considerations have been discussed between operator and CAA and the operator’s aircraft is found to be inappropriate or that to achieve a safe flight it becomes too long a flight and therefore not cost effective. Without the full facts the CAA is likely to be painted as the dominatrix ‘Miss Whiplash’ in this. However, as a publicly funded safety regulator it must be seen to be maintaining public safety and not public morals.

What is important to remember is that the Operator has suddenly lost his business and his livelihood.  Whilst the business may not be to everyones taste, it is clearly popular and, very probably, lucrative.

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Why gone so long????

OK, so it’s been a while. I’ve crammed a lifetime of stuff
into the 5 months since my last post and I should’ve blogged more.
I didn’t 😦 However, not on to be beaten, I have set myself the
challenge of writing one blog post per week. This task is on my wall
planner and I am already gathering topics and putting them up there
so that I see them every day. You guys who have managed to turn
blogging into an art form, I salute you, it’s a tough nut to crack.
My first step is to aknowledge that I don’t know everything, and
that more importantly, people don’t expect me to. I am pretty much
newly qualified and therefore I am bound to get the law wrong, if and when I
do, please don’t hesitate to point it out. I am here to learn as
much as entertain. The first blog installment was going to be
technically juicy, however, the Mile High story caught my eye and
that takes pride of place as the 2011 starter. Happy New Year,
happy new blog. Janeslaws

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